Refund Policy

Items purchased from Visopix Marketplace need to be returned directly to the seller/manufacturer and not to To ensure the safe return of the merchandise, items valued over GBP 50.00 should be returned to the Seller using a trackable delivery service. If the order is valued at GBP 100.00 or more, we recommend you insure your return for the value of the product and use a signature required delivery service.

If you receive an item that’s different to what was described, or that’s clearly in worse condition than indicated, please contact your seller/manufacturer to report the defect or damage within 14 days of receiving the order.


Does Visopix offer any guarantee on items bought from third-party sellers?

We can’t guarantee any items bought via third party sellers.